KakaoTalk orders#

KakaoTalk intake lets customers keep ordering in chat while operations reviews the source message and generated order candidate in StackCube.

How KakaoTalk Intake Works#

Basic flow:

1. Enable KakaoTalk in Channels and confirm the chat URL.
2. Share the chat URL with customers.
3. When a customer opens the link, KakaoTalk chat opens directly; they do not need to find the channel home first.
4. A first-time user enters the selling organization and customer login ID or business registration number.
5. StackCube links the KakaoTalk user key to the customer.
6. On the next order, the same user is remembered and can go straight to order entry.
7. The customer sends text, photos, or files through upload. StackCube records the source in intake history and creates a pending order candidate in the order list.

Approval is not automatic. KakaoTalk intake creates candidates; reviewers still confirm customer, items, quantities, pricing, delivery notes, and duplicate risk before approval.

What StackCube Can Receive#

KakaoTalk intake can process:

• Short text orders
• Repeat orders such as "same as last time, 3 boxes"
• Delivery notes and changes
• Photos, order sheet images, and screenshots
• Excel, CSV, and PDF order files
• Recent order lookup and order guide requests

Photos and screenshots can be sent directly in the KakaoTalk chat. Excel, CSV, and PDF files should be submitted through the File upload button because KakaoTalk skills may not expose the actual file content from chat attachments. The upload page accepts Excel, CSV, PDF, image files, and an optional memo.

Remembered Customer Links#

The first connection asks for a customer login ID or business registration number. After that, StackCube stores the KakaoTalk user link on the customer and uses it the next time the user selects Order.

If a user orders for multiple selling organizations, StackCube can ask them to choose the organization first. If the wrong customer was linked, or the user needs to order for another customer, they can select Change customer or Change organization in KakaoTalk.

When one operator places orders for several customers, remembered links can create confusion. In that workflow, confirm the customer in intake history and the order list before approval.

Sharing the Chat URL#

Copy the chat URL from the KakaoTalk channel card and send it to customers. The link uses the StackCube share page and then redirects to the KakaoTalk chat URL, so customers do not need to navigate through the channel home.

Before rollout, test the link with an internal account and confirm:

• KakaoTalk chat opens directly.
• Order starts customer confirmation or order input.
• The test message appears in intake history.
• A pending order candidate appears in the order list.

Personal Kakao Channels#

With the default StackCube KakaoTalk channel, sharing the chat URL is enough to start. If you want to use your own Kakao channel, open Personal Kakao channel settings in Channels, then copy the channel home URL, skill URL, header name, and header value into Kakao chatbot admin skill settings.

Treat this as an operator setup task, not customer-facing guidance. Keep it in channel settings and intake history rather than a separate buyer guide. If the header value is exposed, regenerate the token and update Kakao chatbot settings.

Guide Messages#

KakaoTalk can show an order guide response. Use it for cutoff times, delivery rules, contact information, or order portal links. It can be configured as a card plus fallback text.

Keep this guide aligned with your internal review policy. If delivery or cutoff rules change, update both the KakaoTalk guide and the reviewer criteria.

Manual Intake for Existing Chats#

For already received chats or test messages, use Manual registration in the order list and choose the Manual KakaoTalk tab. Paste the message and attach images, Excel, CSV, or PDF files so the source stays with the candidate in the same review queue.

Good Rollout Pattern#

Start with a few customers and verify how real KakaoTalk orders appear in intake history and the order list. Add recurring item names, aliases, and delivery phrases back into the catalog and review rules.

KakaoTalk is fast, but the messages are often short and context-heavy. Missing quantities, unclear items, follow-up corrections, and failed file uploads should stay under human review.