Help and support#
If you get stuck connecting a channel or processing the first real order, prepare the details below and contact support.
What to prepare before contacting support#
Include:
- Monthly order volume
- Main order channels
- Example order files or messages
- Item catalog format
- Customer price tier or discount requirements
- Carrier or ERP destination
Setup help#
When asking for setup help, tell us which channel you want to connect first and how you manage items, customers, prices, and approved orders.
When the same error repeats#
Include a sample order when the same item or pricing error keeps appearing. Support can check item aliases, pricing rules, and channel settings.