Support and onboarding#
Use support when you need help moving from sample data to real order operations.
What to prepare before contacting support#
Share the practical operating details:
- Monthly order volume
- Main order channels
- Example order files or messages
- Item catalog format
- Customer price tier or discount requirements
- Carrier or ERP export target
Setup consultation#
A setup consultation usually covers the first channel, catalog readiness, customer structure, pricing rules, review policy, and export requirements.
During rollout#
Ask for help when the same exception repeats. Repeated exceptions usually mean the catalog, alias list, customer price tier, tier rule, or channel setup should be adjusted.