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Whether you’re troubleshooting an issue, exploring whether StackCube is the right fit, or just getting started after signing up, the StackCube team and documentation are here to help. Every new account comes with a 30-day free trial and access to a setup consultation, so you can evaluate the platform with real orders and real support before committing. Use this page to find the fastest path to the help you need.

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Contact Support

The primary way to reach the StackCube team is by email. Send your question, issue, or request to: support@stackcube.io When you write in, include as much context as you can — your account name, the channel or feature involved, and a description of what you expected versus what happened. The more detail you provide, the faster the team can diagnose and resolve your issue.
For urgent issues affecting your ability to process orders, flag your email as high priority and include “URGENT” in the subject line so the team can triage it quickly.

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Book a Setup Consultation

All new customers are offered a 30-minute setup consultation with a StackCube team member. During the consultation, the team helps you:
1

Configure your intake channels

Connect the channels your customers already use — email, KakaoTalk, SMS, spreadsheets, PDFs, or the order portal — so orders flow into your review queue from day one.
2

Register your SKU catalog

Upload your product catalog so the AI can map customer item names and descriptions to your canonical SKUs accurately.
3

Set up customer price lists

Create per-customer price lists so the AI applies the correct pricing automatically when it processes each customer’s orders.
4

Run your first live orders

Walk through the review and approval flow with real or sample orders to make sure your team is confident before going fully live.
Most customers complete setup and begin processing real orders within one to two weeks of their consultation. To book your session, visit stackcube.io.

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Start Your Free Trial

StackCube offers a 30-day free trial so you can test the full platform with your own channels, customers, and order data. No commitment is required to start.
The free trial gives you access to core platform features. To trial Enterprise-tier capabilities such as ERP integration or multi-entity roles, mention this when booking your consultation and the team will set up an appropriate demo environment.
Visit stackcube.io to start your trial. If you have questions about what’s included before signing up, email support@stackcube.io.

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Resources

Frequently Asked Questions

Answers to the most common questions about channels, AI review, pricing, integrations, and data protection.

Security & Data Protection

How StackCube encrypts your data, handles AI processing, retains records, and supports your data rights.

StackCube Website

Explore pricing plans, book a consultation, start your free trial, or request a product demo.

Email Support

Contact the StackCube team directly for account questions, technical issues, or anything not covered in the docs.

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Onboarding for New Customers

If you’ve just signed up, the fastest way to get value from StackCube is to book your setup consultation immediately. The 30-minute session is included for all new accounts and dramatically accelerates setup compared to self-configuring from scratch.
Don’t wait until the end of your trial to book your consultation. Setting up channels and SKUs early gives you more time to process real orders and assess fit before your trial period ends.
After your consultation, if you have follow-up questions or run into issues during setup, the team is reachable at support@stackcube.io and will typically follow up within one business day.