Help and support#

If you get stuck connecting a channel or processing the first real order, prepare the details below and contact support.

What to prepare before contacting support#

Include:

• Monthly order volume
• Main order channels
• Example order files or messages
• Item catalog format
• Customer price tier or discount requirements
• Carrier or ERP destination

Setup help#

When asking for setup help, tell us which channel you want to connect first and how you manage items, customers, prices, and approved orders.

When the same error repeats#

Include a sample order when the same item or pricing error keeps appearing. Support can check item aliases, pricing rules, and channel settings.

Links#

• StackCube websiteProduct information and consultation form.
• StackCube appSign in to your workspace.
• StackCube blogOperations guides and templates.

For missing orders or processing errors, include the organization, channel, sender, received time, order number if available, and displayed error. First locate the failing stage with Channel settings and intake history. Do not send passwords or API keys.