Use a new order address#

This is the simplest setup when customers can change the recipient address used for orders.

1. Share the address#

1. Copy the receiving address from Channels → Email.
2. Share it with one or two customers for the first test.
3. Ask them to use this address as the recipient for order emails.

2. Have the customer send an order#

The customer can write items and quantities in the subject or body, or attach a PDF or Excel purchase order.

3. Check the first order#

1. Find the sender and subject in Channels → Intake history.
2. Check that attachment names are present.
3. Search for the created order in Order management.
4. Compare the customer, items, quantities, and source.

Receiving an email does not approve the order automatically. Review it before approval.

Related guides#

• Email orders
• Order review and approval