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Connect an existing chat room#

Use this method when customers discuss stock, price, or delivery in an existing KakaoTalk room before ordering.

1. Invite the StackCube account#

Invite the StackCube account to the KakaoTalk room where orders arrive.

2. Create a connection code#

  1. Open Channels → KakaoTalk room authentication.
  2. Create a connection code.
  3. Copy the displayed message.

The message looks like this. The code below is an example; issue and copy the actual message from Channels.

@StackCube connect 7K9P

The first part is the connection command. The final four characters are the connection code.

3. Connect the room#

  1. Any participant in the room can send the message copied from Channels.
  2. Wait for the Channels page to show that the room is connected, with the room name.

You can paste the same code into any number of rooms for 24 hours. Creating a new code stops the previous one from connecting more rooms.

Supported content#

StackCube supports text and one JPG or PNG image up to 2 MB. It does not collect multiple images, general files, PDFs, spreadsheets, videos, or voice message content.

4. Check the first order#

  1. Send a new test order in the connected room.
  2. Find the source in Channels → Intake history.
  3. Search for the created order in Order management.
  4. Check the customer, items, and quantities.

Messages sent before the room was connected are not imported automatically. Add an older order from Order management → Add manually → KakaoTalk.

Orders from unregistered participants are still received without an assigned customer. Review the order, then select an existing customer or create a new one.