SMS orders#

Install the StackCube app on the Android phone that sends and receives order messages. StackCube does not offer a separate SMS webhook setup.

Connect the app#

1. On the work Android phone, open Channels → SMS → Install from Google Play.
2. Install the StackCube app.
3. Sign in with an organization account and select the organization.
4. Open app Settings and select Allow SMS access.
5. Grant SMS permission in Android settings.
6. Send a new test message from another phone.

Only messages sent or received after sign-in and permission are imported. Older messages are not imported.

Check the first message#

1. Confirm that the message appears in the app.
2. Find the sender and body under Channels → Intake history on the web.
3. Open the created order in Order management.
4. Check the customer, items, and quantities.

Collection stops if the user signs out or removes SMS permission in Android settings.

Match phone numbers to customers#

StackCube matches the sender number with phone numbers saved on customer records. If a number is not registered, assign the customer in Order management.

Do not rely on the number alone when a shared phone represents several customers. Check the message before assigning the customer.

Messages the app imports#

• New SMS and LMS bodies received by the work phone
• New messages sent from the work phone
• Short orders containing item names and quantities

The app imports SMS and LMS text only. It does not collect MMS or RCS messages. Turn off RCS on the work phone so order messages consistently arrive as SMS. For image or file orders, use Order management → Add manually → SMS and attach the source file.

Give customers a simple format#

Item Quantity / Delivery request
Americano beans 5 boxes / Deliver Friday morning