Frequently asked questions#

Which order channels can StackCube consolidate?#

Email, KakaoTalk, SMS, Excel, PDF, and order portal submissions all appear in Order management.

Does AI approve orders automatically?#

No. AI extracts order details from the source. Your team checks the customer, items, quantities, prices, and delivery details before approval.

Can we test without changing customer behavior?#

Yes. Start with email forwarding or file upload. Customers can keep ordering the way they do today.

Can StackCube handle different prices by customer?#

Yes. Set fixed prices, discounts, quantity conditions, or date ranges in customer price tiers and rules. Compare the submitted and calculated prices before approval.

Does StackCube replace ERP?#

No. Review orders in StackCube, then enter them in ERP or send them on approval through the Ecount integration. File imports require separate preparation in your ERP’s required format.

Can we download carrier files?#

Yes. Download selected orders as XLSX, or edit shipments and export CSV or XLSX files for carrier upload. Check approval and duplicate submissions before shipping. See Order spreadsheets and shipping files for format selection and editing.

Who is StackCube not for?#

StackCube is not an enterprise ERP replacement or a consumer storefront. It is for teams that handle recurring B2B orders from email and messaging channels.